Hi there & thanks for playing Typetrigger! If you have an issue, question or suggestion, we want to hear about it. Below are some tips for how best to contact us about different stuff.
If you have a suggestion, general question, idea about a fun partnership, media inquiry, or that sort of thing; or if you just want to say hi…. please email us at info@typetrigger.com.
For technical or account issues, please contact us at support@typetrigger.com. When explaining the issue, please be as specific as you are able. The better we understand your issue, the quicker we’ll be able to resolve it. We generally need to know the following sorts of things….
- What platform are you on when you encounter this issue (iOS, Android, web)?
- Was there an error message? What’d it say?
- (Feel free to just send us a screenshot.)
- When exactly did it happen? Sometimes the exact time helps us find it in the logs.
- What were you doing/trying to do when you encountered this problem?
- What screen were you on (what content were you looking at)?
- Did it happen more than once? Have you encountered it elsewhere on the app?
We are a very small team (and Typetrigger is not our day job), so we might not be able to reply to every message, but we will do our best to get back to you promptly if it seems like your issue needs assistance for resolution.
We hope you enjoy the new Typetrigger experience! We appreciate your feedback.
Thanks,
TT